Associate Application Support Engineer
About the role
The Associate Application Support Engineer at Data Capture Experts will be responsible for managing and resolving Level 2 support tickets, monitoring application logs, and handling high-priority incidents within a 24/7 shift environment. The role requires collaboration with technical and business teams to ensure effective application support and incident resolution. Key responsibilities include troubleshooting using SQL queries, clear communication in English, and maintaining technical documentation. The position is based within a fast-growing Australian tech company focused on digital products for healthcare and finance sectors.
Must have
- Bachelor’s degree in IT, Computer Science, or a related field.
- A minimum of 1 year of experience working with application log monitoring systems would be an added advantage.
- Understanding of the P category of incidents (Priority 1/P1 experience is a plus).
- Knowledge in writing SQL queries for data analysis and troubleshooting.
- Basic knowledge of Azure Cloud services (desirable).
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills, attention to detail, and ability to multitask.
- Ability to work effectively under pressure in a fast-paced 24/7 support environment.
Nice to have
- Previous experience in a similar L2 support or application support role.
- Familiarity with ITIL incident management processes.
- Eagerness to learn new technologies and grow within the organization.
Technologies
- Azure
- ITIL
- SQL
Highlights
This role requires working on a rotational 24/7 shift schedule, including weekends and holidays. Candidates should be able to work effectively under pressure in a fast-paced support environment.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka