Manager - IT
About the role
The Manager - IT is responsible for overseeing the internal IT estate, which includes managing servers, networks, endpoints, cloud services, virtualization, and enterprise platforms to ensure availability and performance meet agreed service levels. The role leads the IT service desk and end-user support, enforces change and capacity management, manages information security operations, and ensures recoverability of IT systems. Additional responsibilities include controlling IT costs, managing vendors, driving automation and modernization, leading the IT team, and maintaining governance and audit readiness. The position requires a strong background in IT operations, team leadership, and service management within an enterprise environment.
Must have
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
- Minimum 6+ years in internal IT operations or infrastructure management, including at least two years leading a team in an SLA-driven environment
- Hands-on depth across the corporate IT estate, covering servers, networks, endpoints, virtualization, cloud services, Microsoft 365, Active Directory and identity management, and backup and recovery
- Proven track record running service management disciplines, incident, change, problem, and capacity, on an enterprise service management platform
- Demonstrated security operations experience covering patching, vulnerability closure, access governance, and disaster recovery testing, with exposure to ISO 27001 or equivalent audit and control frameworks
- Commercial capability in IT budgeting, cloud and licence spend management, vendor performance management, and delivery of measurable cost savings
- Strong communication, stakeholder management, and analytical judgement, with the ability to hold priorities and operating standards under pressure
Nice to have
- Certifications such as ITIL, Microsoft, CCNA or CCNP, VMware, or Linux will be considered an advantage
Technologies
- Active Directory
- CCNA
- CCNP
- ISO 27001
- ITIL
- Linux
- Microsoft 365
- Virtualization
- VMware
Highlights
Certifications such as ITIL, Microsoft, CCNA or CCNP, VMware, or Linux are considered an advantage. The role requires at least two years of team leadership in an SLA-driven environment and a minimum of six years in IT operations or infrastructure management. A bachelor's degree in a relevant field is required.
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