Application Support Consultant - Platforms
About the role
As an Application Support Consultant at Acumatica, you will provide first-level support to partners and customers, ensuring high customer satisfaction through technical mentoring, coaching, and consulting services. The role involves troubleshooting application-related issues, analyzing customer requirements, delivering solutions, and maintaining professional client relationships. You will also be responsible for documenting issues, collaborating with cross-functional teams, and contributing to knowledge base articles. The position requires at least 2 years of experience in a similar role, a relevant college degree, and strong communication, organizational, and IT troubleshooting skills. Acumatica offers a collaborative culture, hybrid working, and exposure to global teams.
Must have
- Extensive experience with IT systems, networks, and related technologies.
- College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
- At least 2 years’ experience in a similar role.
- Experience in account management or service and support. Experience troubleshooting business software products a plus
- Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
- Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.)
- Work output must be detailed for the highest level of accuracy and quality
- Strong verbal and written communication skills
- Detail oriented and excellent multi-tasking skills
- Exceptional interpersonal and organizational skills
- Must work well in a team environment and present a professional demeanor
- Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
- Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)
Nice to have
- Knowledge of customer service principles and practices are a plus
Technologies
- CRM
- ERP
- Excel
- Outlook
- Powerpoint
- SAP
Highlights
The role requires working 9am to 5pm EST (6.30pm to 3.30am SL). Industry competitive salary, comprehensive health & life insurances, office lunch, paid paternity leave, and hybrid working are offered. The company is an Affirmative Action and Equal Opportunity Employer. For reasonable accommodation requests, email HR@acumatica.com.
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