Service Desk - Analyst
About the role
HCLTech Sri Lanka is hiring fresh graduates and candidates with up to one year of experience for the role of Service Desk Analyst in Colombo. The position involves being the first point of contact for end users, providing technical assistance, troubleshooting basic IT issues, managing incidents and service requests, and ensuring timely resolution of IT-related problems. The role offers comprehensive training, exposure to enterprise-level IT support, and opportunities for career growth within IT infrastructure and support services. Applicants must have completed a bachelor's degree and be able to provide proof of completion. The environment is dynamic and fast-paced, with a focus on customer service and professional development.
Must have
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or any other IT or Non-IT discipline.
- Candidates must have successfully completed their degree and be able to provide an official transcript as proof of completion.
- Fresh graduates and candidates with up to 1 year of experience are welcome to apply.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Customer-focused mindset with a willingness to learn and grow in the IT industry.
- Willingness to work in a 24x7 rotational shift environment, including day shifts, night shifts, weekends, and public holidays, based on business requirements.
Highlights
The role requires working in a 24x7 rotational shift environment, including day shifts, night shifts, weekends, and public holidays. The position is onsite in Colombo. Comprehensive training and mentoring are provided, and there are opportunities to work with global customers and technologies.
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