Product Support Engineer
About the role
The Product Support Engineer at Retail Information Technologies (Pvt) Limited (RIT) will be responsible for delivering high-quality customer service and software support, operating the software support helpdesk, and participating in software solution implementations at customer sites. The role involves troubleshooting client-side issues, conducting user training, and following company procedures and policies related to software maintenance and support. Candidates should have a degree or diploma in Computer Science or Software Engineering, at least 2 years of experience, and skills in MSSQL database management, Crystal/SSRS report development, and programming languages such as C#.Net and ASP.Net. The position offers an attractive remuneration package with fringe benefits and a supportive working environment.
Must have
- Degree/Diploma in Computer Science, Software Engineering, or equivalent from a recognized educational institute with over 2+ years’ experience.
- Experience in MSSQL database management.
- Experience in Crystal / SSRS report development & deployment.
- Sound knowledge in programming languages (C#.Net / ASP.net).
- Good team player.
- Good communication and interpersonal skills.
- Ability to work on a roster basis and willing to travel to customer sites when necessary.
Technologies
- C#
- .NET
- SQL Server
- SSRS
Highlights
The role requires the ability to work on a roster basis and willingness to travel to customer sites when necessary. Applications should be sent via email to careers@sumathi.com, mentioning the job title in the subject. The company offers fringe benefits and a challenging, encouraging working environment.
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