Engineer
About the role
The Engineer will serve as the first point of contact for users seeking technical assistance at the Tech Bar, diagnosing and resolving hardware and software issues on various devices such as laptops, desktops, and mobile devices. The role involves providing support for operating systems, applications, and network-related problems, assisting users with IT equipment setup, logging and managing incidents, escalating complex issues, and maintaining high customer service standards. Additional responsibilities include supporting AV technologies for meetings and events, stakeholder management, creating knowledge articles, running customer inductions, and managing customer accounts. The position requires proven experience in a customer-facing IT support role, strong knowledge of Windows and macOS, experience in SQL, familiarity with common software applications, and basic networking knowledge.
Must have
- Proven experience in a customer-facing IT support role.
- Strong knowledge of Windows and macOS operating systems.
- Proven experience in SQL
- Familiarity with common software applications and troubleshooting techniques.
- Basic understanding of networking principles and IT infrastructure.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Nice to have
- Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
Technologies
- ITIL
- macOS
- SQL
- Windows
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