Senior Network Support Engineer
About the role
The Senior Network Support Engineer is responsible for designing, implementing, monitoring, and supporting the company's network connectivity and security. The role involves performing network maintenance, system upgrades, and supporting IT and business unit projects, as well as resolving incidents. The position requires on-call technical support for major incidents as part of a shared roster. Key responsibilities include configuring and troubleshooting network devices, responding to helpdesk tickets, maintaining KPIs, and ensuring high levels of customer support and communication.
Must have
- CCNA / CCNP certification
- JNCIA certification
- Bachelor’s degree in computer science or related area
- Excellent command in English
- Experience in configuring Cisco & Juniper devices.
- Exposure in Computer networks.
- Previous Experience managing Australian customers.
- A high degree of accuracy, planning and organization.
- Ability to handle and schedule a demanding workload to meet customer requirements.
- Ability to meet on-call requirements.
Technologies
- CCNA
- CCNP
- Cisco
Highlights
The position is onsite and operates on a 24/7 roster basis, requiring availability for on-call support. Previous experience managing Australian customers is required.
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