Customer Service Expert AI Training- Remote
About the role
This is a remote, contract position for a Customer Service Subject Matter Expert (SME) to support the creation of natural customer service conversations for AI training. The role involves participating in realistic customer service scenarios, applying professional experience in client communication, issue resolution, and customer relationship management to ensure the data reflects real-world interactions. The position requires following project-specific scenarios and quality guidelines to help AI systems improve their handling of customer interactions. The company is a fast-growing AI Data Services provider working with major AI companies and labs. There is no immediate project, but qualified candidates will be contacted for future opportunities and gain access to additional projects through the expert network.
Must have
- Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
- 2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
- 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
- Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
- Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
- Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
- Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.
- Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.
Technologies
- Agentic AI
Highlights
The role is fully remote and globally available, with flexible scheduling (you choose your hours and days, including weekends). There is no immediate project, but qualified candidates will be prioritized for future opportunities. Interview language is English. This is a contractor position for approximately 15 hours per week.
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