Associate - IT Helpdesk
About the role
The Associate - IT Helpdesk role at ORYSYS Limited involves providing professional and timely support to customers via the IT Helpdesk. The position focuses on delivering excellent customer service, effective communication, and ensuring timely resolution or escalation of service requests. Key responsibilities include responding to customer inquiries, performing basic troubleshooting, escalating unresolved issues, maintaining accurate records, following standard procedures, and coordinating with vendors on assigned tickets. The ideal candidate will have a relevant diploma or degree, experience in customer service or IT Helpdesk, strong computer literacy, and excellent communication and interpersonal skills. ORYSYS Limited is committed to equal opportunity employment.
Must have
- Diploma/Higher Diploma/ NVQ level 5 or Bachelor's degree in Information Technology
- 1-2 years of experience in customer service, call center, IT Helpdesk or a similar customer-facing role.
- Excellent computer literacy and the ability to learn new applications quickly.
- Excellent communication, customer handling, negotiation and interpersonal skills.
- Ability to remain calm under pressure, manage difficult customer conversations and work effectively in a team.
- Willingness to learn and build a career in IT Service Management.
Nice to have
- Previous ITSM knowledge would be an added advantage
Highlights
The company is an equal opportunity employer. By applying, candidates consent to the collection and processing of personal information for recruitment purposes. Further details are available in the company's Website Privacy Policy.
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