Application Support Specialist (ZOHO)
About the role
The Zoho Applications Support Analyst will be responsible for administering and configuring Zoho applications such as Zoho CRM, Desk, Analytics, and Creator. The role involves developing automation solutions using Zoho Deluge scripting, supporting integrations, managing user access, and providing data-driven insights to improve business operations. The candidate will also support AI-assisted service initiatives, collaborate with stakeholders to gather requirements, and maintain documentation for workflows and system configurations. This position is ideal for professionals with strong Zoho expertise and a passion for process automation and digital transformation. The job is offered by InTalent Asia for their client, based in Colombo 15, Sri Lanka, with a hybrid work arrangement and salary paid in USD.
Must have
- Bachelor's Degree in Computer Science, Data Science, Information Systems, or a related discipline.
- Minimum 2 years of experience in Zoho development, administration, or a related role.
- Strong proficiency in Zoho Deluge scripting, including custom functions, webhooks, and scheduled functions.
- Hands-on experience with Workflow Rules, Blueprints, Zoho Flow, Orchestly, and process automation.
- Strong Microsoft Excel and data analysis skills.
- Familiarity with Business Intelligence and dashboarding tools.
- Experience working with REST and SOAP APIs.
Nice to have
- Exposure to Zoho Zia (Zoho AI) or SalesIQ chatbot/bot-flow implementation will be an added advantage.
- Zoho certifications such as Deluge Certified Developer, Creator Certified Developer, or CRM Administrator will be advantageous.
Technologies
- CRM
- Data Analytics
- Data Science
- Excel
- SOAP
- Webhooks
Highlights
Salary is paid in USD. The work arrangement is hybrid, requiring presence in Colombo 15, Sri Lanka. Applications can be submitted via 'easy apply' or by emailing recruitment12@intalent.asia.
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