L2 Systems Engineer

Must have

• At least 3 years of hands-on experience in Level 2 service desk support, systems administration, or managed IT services.
• Strong troubleshooting experience across Windows endpoints, Windows Server, Microsoft 365, networking, cloud services, and third-party business applications.
• Practical experience delivering infrastructure and cloud projects, including Microsoft 365 migrations, endpoint deployments, Intune implementations, or Azure Virtual Desktop solutions.
• Solid understanding of IT security, identity and access management, patch management, backup, disaster recovery, and change management.
• Experience managing incidents, service requests, and escalations in line with agreed service levels, with a strong focus on accurate documentation.
• Proficiency in Windows 10/11, Windows Server, Active Directory, Group Policy, DNS, DHCP, Remote Desktop Services, and PowerShell.
• Hands-on experience administering Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID, Intune, licensing, security, and compliance.
• Familiarity with PSA and ticketing platforms such as ConnectWise Manage, alongside RMM solutions such as NinjaOne and ConnectWise Automate.
• Strong knowledge of endpoint management, patching, software deployment, system monitoring, and remote technical support.
• Understanding of networking fundamentals, including TCP/IP, VLANs, firewalls, VPNs, and secure remote connectivity.
• Experience with backup monitoring, restoration, and disaster recovery using Veeam or a comparable platform.
• Strong verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.
• Excellent analytical thinking, troubleshooting ability, and attention to detail.
• A proactive, accountable approach to problem-solving, with sound judgement and effective prioritisation skills.
• Ability to work independently in a remote environment while collaborating effectively with Level 1 and Level 3 engineers, vendors, and client stakeholders.
• Commitment to accurate documentation, knowledge sharing, continuous learning, and process improvement.
• A customer-focused mindset and dedication to delivering timely, professional, and dependable technical support.

Nice to have

• Familiarity with tools such as ImmyBot, ThreatLocker, Huntress, ScreenConnect, IT Glue, CIPP, Augmentt, Exclaimer, 3CX, Apple Business Manager, FortiClient, Foxit Admin Console, and Trigger.
• Exposure to Azure Virtual Desktop, Azure administration, Microsoft 365 tenant migrations, and multi-tenant managed services environments.
• Experience supporting specialised line-of-business applications, particularly those used in legal or other professional services environments.
• Relevant Microsoft, CompTIA, ITIL, networking, or security certifications are advantageous.

Technologies

• Active Directory
• Ai
• Authentication
• Automation
• Azure
• Cloud
• DHCP
• DNS
• Microsoft Entra ID
• Firewall
• IAM
• Intune
• ITIL
• Microsoft 365
• Networking
• PowerShell
• SaaS
• SharePoint
• SSL
• TCP/IP
• VLAN
• VPN
• Windows Server

Highlights

Compensation is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried), along with generous OPD coverage, home office setup and internet allowances, gym and wellness allowance, and reimbursement for industry certifications. Flexible work arrangements are available, allowing work from home or office. Regular team events, mental health support, and rewards and recognition programs are also offered.