Customer Support Engineer
About the role
The Customer Support Engineer at Softlogic Computers (Pvt.) Ltd will be responsible for troubleshooting, diagnosing, repairing, and maintaining computer hardware and peripherals, including PCs, laptops, printers, UPS systems, and other IT equipment. The role involves providing technical support to end users, performing preventive maintenance, coordinating with vendors for repairs and warranty claims, and ensuring excellent customer service. The position is based in Galle and requires hands-on problem-solving and strong communication skills. Interested candidates are encouraged to apply by emailing their contact details to the provided address. Only shortlisted candidates will be notified, and the selected candidate will receive an attractive package with additional benefits.
Must have
- GCE O/L qualification with a full or part qualification in IT, Computer Hardware, or a related field.
- Minimum 2 years of experience in troubleshooting and repairing IT hardware, including PCs, printers, UPS systems, and related peripherals.
- Should possess motor cycle and hold valid riding license.
- Excellent interpersonal and Customer care skills. Collaborative mindset. Hands-on problem-solving ability.
Highlights
Candidates residing in the Galle District are encouraged to apply. Applicants must possess a valid motorcycle and riding license. Applications should be sent to hr@softlogic.lk with the position indicated in the subject column. Only shortlisted candidates will be notified. The selected candidate will be offered an attractive package with other benefits.
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