Senior Business Systems Analyst
About the role
The Senior Business Systems Analyst at IFS will join the Enterprise Service Management Centre of Excellence (ESM CoE) under IT@IFS, supporting, analyzing, and improving a range of enterprise applications used across the company. The role involves acting as a subject matter expert for assigned applications, triaging and progressing incidents and service requests, translating business needs into clear requirements, and supporting change enablement and service transition activities. The analyst will coordinate with stakeholders and vendors, maintain documentation, and drive service quality improvements using data and reporting. The position requires strong business analysis, service management, application support, stakeholder communication, and problem-solving skills, as well as experience in a complex business environment. IFS offers a global, diverse, and flexible work environment with a commitment to sustainability and innovation.
Must have
- Bachelor’s degree in Business Management, Information Technology, Computer Science, Operations Management or a related field, or equivalent practical experience.
- Experience in business analysis, application support, service management or product/platform operations within a complex business environment.
- Experience working with enterprise applications, ITSM platforms or business systems used by global teams.
- Ability to capture requirements, document processes, define acceptance criteria and support testing or UAT activities.
- Understanding of ITIL-aligned processes such as incident, request, problem, change and knowledge management.
- Strong analytical and problem-solving skills with the ability to turn ambiguity into clear actions and documentation.
- Excellent written and verbal communication skills, including stakeholder management and cross-team coordination.
- Ability to work in a distributed global team set-up, with flexibility to collaborate across time zones where required.
Nice to have
- ITIL Foundation or equivalent service management certification.
- Experience with ITSM/ESM, finance tools or similar enterprise applications.
- Experience supporting integrations, APIs, data flows or application dependencies between enterprise systems.
- Experience with Agile delivery, backlog management, demand management or service transition activities.
- Experience producing knowledge articles, troubleshooting guides, dashboard inputs, service reports or operational communications.
- Awareness of vendor management, support escalation processes and release impact assessment.
Technologies
- Agile
- IFS
- ITIL
- Uat
Highlights
IFS supports hybrid and flexible work arrangements to accommodate diverse needs and lifestyles. The company values inclusivity and global collaboration. No specific application deadline or method is mentioned.
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