Microsoft Specialist L3 Support
About the role
TechSalty is seeking a Microsoft 365 L3 Engineer to provide advanced technical support and implementation services for managed IT clients. The role involves resolving L3 escalations related to Microsoft 365, identity, endpoint management, security, and collaboration services. Responsibilities include configuring and troubleshooting Intune, managing Entra ID, implementing Microsoft Defender solutions, administering Teams, SharePoint Online, OneDrive, and Exchange Online, and supporting hybrid environments. The engineer will also handle client tickets, investigate recurring issues, support deployments and migrations, and mentor junior engineers. Candidates should have proven experience in a senior or L3 Microsoft 365 engineering role, strong hands-on skills with relevant Microsoft technologies, MSP experience, and strong communication abilities. The position is hybrid, based at TechSalty.
Must have
- Proven experience in a senior or L3 Microsoft 365 engineering role.
- Strong hands-on experience with Intune, Entra ID, Microsoft Defender, Teams, and SharePoint Online.
- Experience supporting on-premises and hybrid Microsoft environments.
- Previous experience working for an MSP, supporting multiple client environments.
- Experience managing client tickets, complex incidents, and technical escalations.
- Working knowledge of PowerShell and Microsoft Graph for administration and automation.
- Fluent English, with strong written and verbal communication skills.
- Ability to work independently, take ownership of issues, and communicate confidently with clients.
- Willingness to work in a hybrid arrangement.
Nice to have
- Relevant Microsoft certifications are preferred, particularly:
- Microsoft 365 Certified: Administrator Expert
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Security Operations Analyst Associate
Technologies
- Active Directory
- Azure
- Microsoft Entra ID
- Intune
- Microsoft 365
- OneDrive
- PowerShell
- SharePoint
- Windows
Highlights
Applicants should apply through LinkedIn with a CV that highlights Microsoft 365 experience, MSP background, and relevant certifications. The role requires willingness to work in a hybrid arrangement. Relevant Microsoft certifications are preferred but not mandatory.
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