Associate Engineer - IT First Level Support
About the role
The Associate Engineer - IT First Level Support will provide technical support and troubleshooting assistance for end-users, focusing on Windows workstations, mobile devices, and various software applications. Key responsibilities include configuring, maintaining, and troubleshooting Windows-based systems, supporting hardware such as laptops, desktops, printers, and scanners, managing Active Directory, DHCP, DNS, and Office 365 email clients, and ensuring timely resolution of technical issues. The role also involves collaborating with internal teams, participating in technical projects, and maintaining documentation. Candidates should have at least one year of technical support experience and relevant educational qualifications. ORYSYS Limited is committed to equal opportunity employment.
Must have
- A minimum of one year of experience in a technical support role.
- Diploma or Higher Diploma in Computer Science or NVQ Level 5 or above from a reputed institution.
- Excellent analytical and troubleshooting skills to resolve complex hardware and software issues efficiently.
- Good verbal and written communication to interact effectively with end-users and team members.
- Ability to multitask and prioritize tasks and manage time effectively.
- A proactive approach, with the ability to work both independently and collaboratively within a team.
Nice to have
- Certifications in Windows or Network technologies are highly preferred.
Technologies
- Active Directory
- Android
- DHCP
- DNS
- Microsoft 365
- Windows
- Windows Server
Highlights
Certifications in Windows or Network technologies are highly preferred. The company is an equal opportunity employer. By applying, candidates consent to the collection and processing of personal information for recruitment purposes. Further details are available in the company's Website Privacy Policy.
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