Information Technology Manager
About the role
The Senior Manager – IT Operations will be responsible for leading the day-to-day IT operations at a factory site for a leading FMCG group. The role involves overseeing a team of 4–5 IT professionals, maintaining IT systems, infrastructure, and end-user services, and ensuring the smooth functioning of workplace technology, networking, hardware, and IT assets. The position requires hands-on leadership in troubleshooting, incident management, and maintaining service standards, as well as effective communication with management and stakeholders. Candidates should have strong experience in IT operations, infrastructure, asset management, and team leadership, preferably within a manufacturing environment.
Must have
- Strong IT Operations / IT Infrastructure experience
- Experience managing IT operations within an organization / manufacturing environment
- Experience handling End User IT Operations
- Strong exposure to networking, laptops, desktops and IT infrastructure
- Asset management experience is mandatory
- Experience leading and managing a technical IT team
- Strong troubleshooting and incident management capabilities
- Bachelor’s Degree in Information Technology, Computer Science or a related field
- Proven experience in IT Operations / IT Infrastructure leadership
- Strong experience in End User IT Support / IT Operations
- Strong knowledge of networking, hardware, laptops and enterprise IT environments
- Experience in IT asset management
- Team leadership experience
- Strong problem-solving and incident management skills
- Good communication and stakeholder management skills
Nice to have
- ITIL certification will be an advantage
- Experience in an enterprise / manufacturing environment will be an advantage
Technologies
- ITIL
Highlights
The role is based at the Waradala factory and includes a company vehicle and fuel as part of the compensation package. The maximum gross salary is LKR 300,000 per month. ITIL certification and experience in a manufacturing environment are considered advantageous but not mandatory.
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