Technical Service Delivery Manager
About the role
The Technical Service Delivery Manager (E-Commerce) is responsible for managing the end-to-end technical service delivery process within a fast-paced e-commerce environment. The role oversees support operations, drives continuous improvement initiatives, and ensures the successful execution of system enhancements and technology projects. Key responsibilities include managing service desk operations, coordinating technical development and project management activities, leading change and release management, maintaining service delivery workflows, ensuring compliance with accessibility standards, and engaging with stakeholders. The position requires a strong background in IT service management, technical support, and software development, with experience in ITIL best practices and project management tools.
Must have
- Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- Minimum 5 years of experience in IT, including at least 3 years in IT Service Management, Technical Support, or Software Development.
- Strong understanding of ITIL best practices
- Sound knowledge of Software Development Life Cycle (SDLC), Agile/Scrum methodologies, software testing, and release management.
- Hands-on experience with IT Service Management tools such as:
- Experience using project and workflow management tools such as Asana or Jira.
- Experience managing SLAs, service delivery KPIs, resource planning, and technical support operations.
Technologies
- Accessibility
- Agile
- Asana
- E-commerce
- ITIL
- Jira
- Scrum
- SDLC
- ServiceNow
- Shopify
- WCAG
Highlights
The role is remote but requires working US hours. Applications can be submitted via easy apply or by sending a resume to recruitment12@intalent.asia. The position is with InTalent Asia's client in the apparel manufacturing and e-commerce technology sector.
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