E-commerce Customer Support & AI Content Specialist
About the role
The E-commerce Customer Support & AI Content Specialist will support customer operations for an e-commerce client in the Christian-focused personalized artwork market. The role involves managing customer inquiries, reviewing and validating AI-generated responses, identifying and correcting errors, and improving workflows using internal software and AI-assisted tools. Key responsibilities include handling order-related cases, analyzing customer requests, reporting software bugs, making basic corrections to digital artwork, and assisting with social media content. The ideal candidate will have strong analytical and problem-solving skills, excellent written English, attention to detail, and the ability to work independently in a remote environment. Familiarity with Christianity and the Bible is beneficial due to the nature of the client.
Must have
- Strong analytical and problem-solving skills.
- Excellent written English and professional communication skills.
- Strong attention to detail and ability to identify inconsistencies or incorrect assumptions.
- Ability to understand requirements and translate them into appropriate actions.
- Good judgment when dealing with scenarios where the correct answer is not immediately obvious.
- Confidence using AI tools and critically evaluating AI-generated output rather than accepting it automatically.
- Ability to troubleshoot problems and try different approaches when the initial solution does not work.
- Ability to recognize patterns, edge cases, and recurring issues.
- Ability to learn new software platforms, workflows, and processes quickly.
- Basic computer and image-editing skills.
- Reliable, organized, and comfortable working independently in a remote environment.
Nice to have
- Experience working with generative AI tools, prompt engineering, or AI-assisted workflows.
- Experience reviewing or validating AI-generated content.
- Experience with software QA, requirements analysis, troubleshooting, or bug reporting.
- Previous experience in customer support, e-commerce, or customer operations.
- Experience with Canva, Photoshop, or similar image-editing tools.
- Experience managing social media messages or basic content.
- Good familiarity with Christianity, common Christian beliefs, the Bible, and Scripture, as this role supports a client whose products and customer conversations frequently involve Christian themes.
- Comfortable reviewing AI-generated customer communications involving faith, prayer, Scripture, memorials, and other sensitive topics.
Technologies
- Canva
- E-commerce
- Generative AI
- Photoshop
- Prompt Engineering
Highlights
This is a full-time remote position, requiring approximately 40 hours per week across five consistent working days. The role supports a client whose products and communications frequently involve Christian themes, so comfort with such topics is advantageous.
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