Director of Operations
About the role
The Director of Operations at Xaventis Technologies is responsible for overseeing daily operational activities to ensure alignment with strategic goals and service delivery standards. The role involves managing cross-functional teams, optimizing workflows, monitoring performance metrics, and coordinating with technology, finance, and customer-facing teams. Additional responsibilities include developing and managing budgets, identifying operational risks, implementing improvements, maintaining compliance, strengthening customer service standards, and supporting business growth initiatives. The ideal candidate will have strong operations management, analytical, team management, budgeting, and customer service skills, as well as experience in technology or IT services environments. The position is based in Galle with some flexibility for remote work.
Must have
- Candidates should possess strong Operations Management skills, including process optimization, resource planning, and implementation of operational best practices.
- Candidates should possess solid Analytical Skills to interpret data, evaluate performance metrics, and support informed decision-making.
- Candidates should possess proven Team Management skills, including leadership, coaching, delegation, and cross-functional collaboration.
- Candidates should possess Budgeting skills, with experience in financial planning, cost control, and monitoring operational expenditures.
- Candidates should possess a focus on Customer Service, with the ability to maintain service quality, handle escalations, and align operations with client expectations.
- Relevant additional qualifications: experience in technology or IT services environments, strong communication and stakeholder management skills, and familiarity with project management methodologies.
- Educational background such as a bachelor’s degree in Business, Operations Management, Engineering, or a related field.
Nice to have
- An advanced degree or professional certifications (e.g., PMP, Lean, Six Sigma) are beneficial.
Technologies
- CRM
- Cybersecurity
- Data Analytics
- ERP
- Machine Learning
- Pmp
- Six Sigma
- UI Ux Design
Highlights
This is a hybrid role based in Galle, with some work-from-home flexibility. Candidates should have at least 5 years of experience. An advanced degree or professional certifications such as PMP, Lean, or Six Sigma are considered beneficial but not mandatory.
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