Head of Artificial Intelligence

About the role

The Head of Artificial Intelligence will lead the development and deployment of Agentic AI solutions within contact centre operations. This strategic leadership position is responsible for designing, developing, and integrating intelligent AI agents to automate customer support, appointment booking, follow-ups, and backend processes. The role involves collaborating with Operations, IT, and clients to identify opportunities for AI-driven improvements, ensuring service quality, and driving operational efficiency and cost optimisation. Candidates should have strong experience in AI, automation, and intelligent agent development, as well as expertise in AI integrations and workflow automation.