Support Specialist
About the role
The Support Specialist at Tetherfi will provide technical support to customers using Tetherfi’s products and services. The role involves managing, maintaining, and troubleshooting IT systems, addressing customer queries, and guiding users through product features. The specialist will work closely with the support team and product developers to resolve issues in contact center production environments, often requiring remote troubleshooting and flexible work hours to accommodate global clients. The position offers opportunities for growth, including becoming an account single point of contact (SPOC) for global accounts. Tetherfi is a company focused on intelligent business solutions, combining technology and a human-centered approach.
Must have
- Minimum of 02 years of experience in a relevant field
- Bachelor’s degree in computer science, Software Engineering, or a related discipline
- Good knowledge of Java and/or .NET.
- Solid understanding of Windows and Linux-based environments
- Experience with web and application servers, including Tomcat and IIS
- Good understanding of core web technologies, including HTML, CSS, and JavaScript
- Strong working knowledge of SQL
- Excellent customer handling and communication skills are required. Candidates with experience as in-house or site engineers supporting application-based Contact Center solutions for clients such as banks or telecommunications companies are preferred.
- Strong ability to analyze application logs, SQL Server logs, error logs, and Event Viewer logs.
- Strong troubleshooting, analytical, and root cause analysis skills
- Analytical thinking and general intelligence
- Strong troubleshooting, root cause analysis, and problem-solving skills
- Good written and verbal communication skills in English
- Attention to detail and quality-oriented
- Strong sense of responsibility and accountability, with a desire to take ownership
- Ability to prioritize and handle multiple tasks based on business needs
- Desire to work in a fast-paced environment
Nice to have
- Knowledge of or experience supporting CTI, IVR, PBX, or Agent Desktop applications will be an added advantage.
- Experience handling production issues in a Contact Center environment will be an added advantage.
Technologies
- CSS
- .NET
- HTML
- IIS
- Java
- JavaScript
- Linux
- SQL
- SQL Server
- Tomcat
- Windows
Highlights
The role is based in Sri Lanka with a hybrid work model. Candidates may need to work flexible hours to support global time zones and may occasionally extend regular work timings. Applications can be submitted by sending a CV to talent.sl@tetherfi.com.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka