Senior Manager Ecommerce
About the role
The Senior Manager – DTC Operations will lead E-commerce operational delivery and manage cross-functional teams, focusing on driving operational excellence across multiple Shopify stores. The role involves improving customer experience, fulfillment, and service delivery, as well as partnering with US-based stakeholders and technical teams. Key responsibilities include monitoring business KPIs and driving continuous improvement. Candidates should have over 5 years of experience in E-commerce Operations, Service Delivery, or Program Management, with a preference for experience in multi-brand E-commerce, especially in apparel or fashion, and strong knowledge of Shopify and DTC operations. Excellent leadership and stakeholder management skills are essential. The position is based in Katunayake with hybrid or remote options and flexible working hours that overlap with US Eastern Time.
Must have
- 5+ years of experience in E-commerce Operations, Service Delivery, or Program Management.
- Experience in multi-brand E-commerce, preferably in apparel or fashion.
- Strong knowledge of Shopify and DTC operations.
- Excellent leadership and stakeholder management skills.
Technologies
- E-commerce
- Shopify
Highlights
Applications can be sent to recruitment7@intalent.asia or via 'easy apply'. The role offers flexible working hours with a requirement to overlap with US Eastern Time. Hybrid or remote work is available, and the position is based in Katunayake.
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