Senior Lead Engineer - IT Support

About the role

The Senior Lead Engineer - IT Support role is responsible for aligning IT support operations with organizational objectives, ensuring high end-user satisfaction, and maintaining compliance with internal and external standards. The position involves identifying automation and workflow improvements, evaluating and upgrading support technologies, supervising incident escalations, and enforcing endpoint security and compliance. The role also includes leading and coaching IT support staff, managing IT assets and vendor performance, and driving corrective actions to meet service level agreements. Candidates should have a strong technical background in enterprise IT support, experience in leadership roles, and relevant certifications.