Information Technology Technician
About the role
The Junior Help Desk Technician will provide IT support, help desk, and technical assistance to users, focusing on troubleshooting hardware, software, operating systems, and networking issues. The role requires candidates with 1-2 years of experience or freshers with a diploma or equivalent qualification in IT, Computer Science, or a related field. Familiarity with Windows OS, Microsoft Office 365, and basic IT support tools is expected. The position is on-site in Colombo or nearby suburbs and involves working either fixed night shifts or rotational shifts.
Must have
- Freshers or candidates with 1-2 years of experience in IT Support, Help Desk, or Technical Support roles.
- Diploma or equivalent qualification in Information Technology, Computer Science, or a related field.
- Basic knowledge of computer hardware, software, operating systems, and networking.
- Familiarity with Windows OS and Microsoft Office 365.
- Good verbal communication skills in English and Tamil.
- Must be residing in Colombo or surrounding suburbs.
- Ability to work either: Fixed Night Shift: 8.30 PM - 5.30 AM, or Rotational Shifts, based on operational requirements.
- Work Mode: On-site
Nice to have
- Knowledge of ticketing systems, remote support tools, and Active Directory will be an added advantage.
Technologies
- Active Directory
- Microsoft 365
- Windows
Highlights
Applicants must reside in Colombo or surrounding suburbs. The role requires on-site work and the ability to work fixed night shifts (8.30 PM - 5.30 AM) or rotational shifts. Applications can be submitted via Easy Apply, email, or WhatsApp.
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