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AI-First SaaS Operations & Delivery Lead
Jobfactorytopjobs.lk
Oct 23, 2026, 12:56 PM3d ago
Full-timeColombo 2Lead (6+ yrs)
About the role
The AI-First SaaS Operations & Delivery Lead will manage customer support, project delivery, technical operations, automation, and marketing coordination for a B2B SaaS technology company in Colombo, Sri Lanka. The role involves working closely with international B2B clients and internal technical teams, handling tasks such as Cloudflare, DNS, SaaS administration, user access, troubleshooting, APIs, SQL, and automation tools. The position offers potential growth into a Head of Operations or AI-Native Team Lead.
Must have
- 6–10 years of experience in SaaS Operations, Customer Success, Project/Delivery Management or Technology Operations.
- Experience in a B2B SaaS, technology or IT-services environment.
- Excellent English communication skills.
- Strong experience with Jira or similar platforms.
- Good technical understanding of Cloudflare, DNS, APIs, SaaS platforms, SQL or scripting.
- Practical experience using AI and automation tools.
- Strong ownership, problem-solving and multitasking skills.
- Hands-on approach with the ability to work independently.
Nice to have
- Experience working with international B2B clients.
Technologies
- ChatGPT
- Claude
- Cloudflare
- CRM
- DNS
- Jira
- n8n
- Power Automate
- SaaS
- SQL
- SSL
- TLS
- Zapier
Highlights
Applicants should send their applications to hr@jobfactory.lk. The role is based in Colombo, Sri Lanka, and requires 6–10 years of relevant experience. Experience working with international B2B clients is preferred.
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