Voice and Network Support Engineer
About the role
The Voice and Network Support Engineer will be based in Sri Lanka, supporting an Australian client by providing hands-on technical support for voice and networking technologies. The role involves supporting internal and external customers, deploying and maintaining services, and resolving technical issues. Responsibilities include Level 2 and 3 technical support, provisioning and installing services and equipment, coordinating with customers and teams, managing incidents, and assisting with documentation and continuous improvement. The position offers exposure to voice, network, systems, and security technologies, with opportunities for further development in switching, routing, and security infrastructure.
Must have
- Experience in Level 2 or Level 3 support within a systems integrator, service provider or telecommunications carrier.
- Strong technical understanding of voice and networking technologies, with practical deployment and operational support experience.
- Experience with IP telephony, including SIP protocols, SIP trunking and call routing.
- Experience supporting cloud-based telephony platforms.
- Ability to configure and support PBX systems and end-user VoIP equipment, including analogue telephone adapters (ATAs) and IP handsets such as Yealink.
- Experience with softswitches and session border controllers (SBCs).
- Experience with open-source VoIP applications such as Asterisk and Kamailio.
- Knowledge of IP and Ethernet networking technologies and protocols including DNS, SMTP and SNMP.
- Strong problem identification, analysis, tracking and resolution skills.
- Clear written and verbal communication, attention to detail and accurate documentation.
- A motivated, results-driven approach, with the ability to prioritise and manage workloads.
- Willingness to learn new technologies and share knowledge with colleagues.
Technologies
- Cloud
- DNS
- Ethernet
- Networking
- SNMP
- VoIP
Highlights
Must be available to work Australian business hours aligned with the client’s time zone, including daylight saving adjustments and some on-call or after-hours duties. Applications should be sent via email with a covering letter and expected remuneration package.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka