Account Manager
About the role
Riskonnect, Inc. is seeking an Account Manager to maintain and grow client relationships within an assigned book of business, ensuring client satisfaction and realization of the company's value proposition. The role involves managing client renewals, executing improvement plans, collaborating with internal teams, identifying upsell opportunities, and ensuring customer health and retention. Candidates should have significant experience in customer-facing roles within the enterprise software industry, strong organizational and communication skills, and the ability to build senior-level relationships. The company is a leading provider of integrated risk management software, recognized for its innovative technology and employee-focused culture.
Must have
- 5+ years of Experience in Customer Facing role in the Enterprise Software Industry
- Familiar with MS Office and Gainsight
- Ability to track and organize action items across enterprise software clients.
- Ability to prioritize workload and execute in a fast-paced environment
- Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
- Ability to develop senior-level relationships
- Ability to drive insights and adoption recommendations to customers by analyzing customer
- Strong empathy for customers and ability to see value through their eyes required
- Analytical and Process Oriented Mindset
- Ability to communicate clearly and articulate complex concepts and ideas to customers and executives
- Make timely decisions and have sound judgment
- 8+ years of Knowledge of the Insurance Industry/SaaS experience
Nice to have
- Education: Bachelor’s Degree Preferred
Technologies
- Microsoft 365
- SaaS
Highlights
Riskonnect is recognized as a Best and Brightest Company to Work For and is Great Place to Work® Certified in multiple countries. The company emphasizes an inclusive, innovative, and collaborative work environment. No specific application deadline or process is mentioned.
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