MANAGER- IT SERVICE MANAGEMENT

About the role

The Manager - IT Service Management at DHL is responsible for leading IT infrastructure and service operations to ensure secure, reliable, and business-aligned technology services. The role focuses on maintaining high service availability, operational resilience, business continuity, and compliance with DHL Group standards and governance requirements. Key responsibilities include managing IT service delivery, overseeing incident, problem, change, and service request management processes, driving service improvement initiatives, collaborating with various teams, ensuring compliance, monitoring service performance, managing vendors and stakeholders, and leading IT service teams. Candidates should have a degree in Information Services or an equivalent qualification, 4-5 years of IS and business experience, excellent communication and interpersonal skills, and at least 3 years of Information Systems Management experience.