Online Customer Support Executive | Graphic Designer
About the role
There are two remote vacancies available: Online Customer Support Executive and Graphic Designer. The Online Customer Support Executive role involves responding to customer inquiries via online platforms, registering and verifying customer accounts, assisting with account-related issues, preparing reports, and using basic graphic design tools. The Graphic Designer role focuses on creating visual content using industry-standard tools, generating AI-based images and videos, managing social media accounts, and supporting customer engagement. Both roles require strong communication skills, the ability to work independently and as part of a team, and familiarity with digital tools. Interested candidates are invited to send their CV and a brief cover letter to the provided email address.
Must have
- Reply to customer inquiries via WhatsApp, Facebook, and other online platforms.
- Register and verify customer accounts (KYC).
- Assist customers with account-related issues and general inquiries.
- Prepare reports for management when required.
- Basic knowledge of graphic design (Photoshop, CorelDRAW, Illustrator, or Canva).
- Familiarity with AI tools for creating images, videos, and content.
- Good communication and computer skills.
- Ability to work independently and as part of a team.
- Previous customer support experience is an advantage.
- Diploma or certificate in Business Administration, Information Technology, Marketing, or a related field.
- Minimum 1 year of experience in customer service or online support (preferred but not mandatory).
- Positive attitude, excellent interpersonal skills, and a customer-focused mindset.
- Proficiency in Canva, Photoshop, CorelDRAW, Illustrator.
- Experience in video editing and short-form content creation.
- Familiarity with AI-based design and video tools.
- Strong communication skills for social media interaction and customer support.
- Ability to multitask and meet deadlines.
- Creative mindset with attention to detail.
Nice to have
- Prior experience in social media management.
- Knowledge of emerging AI tools for design and video.
- Team player with a proactive attitude.
Technologies
- Canva
- Illustrator
- Photoshop
- Video Editing
Highlights
These are remote positions. Application is via email to hradmino@doubleclickseychelles.com. Prior experience in customer service or social media management is preferred but not mandatory. Proficiency in AI tools and a proactive attitude are advantageous.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka