Application Operations Engineers
About the role
The Application Operations Engineer will provide first-level technical support to end users, ensuring prompt issue resolution and collaborating with the technical team as needed. Key responsibilities include managing incidents to meet Service Level Agreements (SLAs), developing workarounds for urgent issues, identifying opportunities for process and product improvements, and conducting end-user training and product walkthroughs. The role requires a BSc in Computer Science, IT, Software Engineering, or a related field, at least 2 years of experience in application support or similar roles, strong communication skills in English, and proven analytical and problem-solving abilities. The company is a fast-growing software product firm serving major institutions across Asia, Africa, and the Middle East, offering innovative enterprise solutions.
Must have
- BSc in Computer Science, IT, Software Engineering, or a related field.
- 2+ years' experience in Application Support, Software Operations, Production Support, or a similar role.
- Excellent verbal and written communication skills in English, along with strong interpersonal and negotiation skills.
- Proven analytical and problem-solving abilities, with sound decision-making skills to diagnose and resolve technical issues effectively.
Nice to have
- Prior experience in the customisation and first-level support of a well-known generic ERP solution.
- Familiarity or hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, and Power BI), enhancing the candidate's ability to deliver value through automation, custom applications, and data-driven insights.
Technologies
- ERP
- Power Automate
- Power Platform
- Power Apps
- Power BI
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