Application Support Consultant (IGT1)
About the role
The Application Support Consultant at IGT1 will be embedded within the team of Kyriba, a global leader in cloud-based finance solutions. The role involves delivering exceptional customer support across multiple channels, analyzing and resolving a wide range of customer issues, and collaborating with cross-functional teams for escalations. The consultant will also proactively share customer insights to improve products and processes, develop deep product expertise, and contribute to team learning and onboarding. The position requires proven experience in customer-facing or support roles, strong communication and analytical skills, and comfort with support platforms and financial concepts.
Must have
- Proven experience in a customer-facing or support role, ideally in SaaS, technology, or a fast-paced environment.
- Excellent communication skills, with a passion for solving problems and making customers feel heard and valued.
- A logical analytical and troubleshooting approach, with a growth mindset and willingness to learn new technologies.
- Collaborative spirit and positive attitude—ready to support team goals and drive continuous improvement.
- Comfort working with support platforms (Salesforce Service Cloud) and knowledge base tools.
- Financial Savvy - knowledge of cash management, positioning and forecasting,, bank reporting,payments (domestic and/or international), in-house banking, financial transactions pertaining to debt, investments and foreign exchange and/or general ledger
- Tech Savvy: comfort with file exchange systems, API, bank file protocols, data integration, automation features, performance analysis
Technologies
- SaaS
- Salesforce
- Spark
Highlights
The company offers flexibility and hybrid work options to accommodate different lifestyles and personal needs, while also valuing in-person collaboration for innovation and team building. The role is based in Port City Colombo and involves working closely with international clients.
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