CRM & Support Operations
About the role
London Trading Index (LTI), a CFD and forex brokerage headquartered in London, is establishing a BPO operations hub in Colombo to support its global back-office functions and regional growth. The CRM & Support Operations role is a foundational position within the Colombo team, responsible for configuring and maintaining critical systems such as CRM platforms, trading system integrations, IB back-end administration, and commission processing. The role involves hands-on administration of CRM systems, managing platform integrations, supporting call centre operations, and ensuring comprehensive documentation of all system configurations and processes. Full training on proprietary platforms will be provided by London leadership.
Must have
- 2+ years in a CRM administration, systems administration, or technical operations role
- Hands-on back-end configuration experience with at least one CRM platform (Salesforce, HubSpot, or equivalent)
- Understanding of API integrations, webhooks, and data flows between systems
- Strong Excel skills
- Methodical and detail-oriented with the ability to own technical problems independently
Nice to have
- Forex, CFD, or fintech CRM experience is a significant advantage
- SQL knowledge is a bonus
- Forex, CFD, or fintech background strongly preferred
Technologies
- Api
- Automation
- CRM
- Excel
- Fintech
- HubSpot
- Salesforce
- SQL
- Webhooks
Highlights
This position is full-time and office-based in Colombo 4, Sri Lanka, with working hours from Monday to Friday, 10:00 AM to 6:00 PM. The company offers competitive salary, EPF/ETF contributions, medical insurance, and opportunities for growth within a globally regulated brokerage. Full training on all proprietary systems is provided.
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