Business Relationship Executive
About the role
The Business Relationship Executive at iLabs will be responsible for onboarding and enabling new partners, managing strategic relationships, and ensuring partner success within a dynamic, global technology environment. Key responsibilities include leading partner onboarding, delivering training, managing partner KPIs, conducting business reviews, and collaborating with internal teams to resolve operational issues and improve partner experience. The role requires strong communication, analytical, and relationship management skills, with experience in B2B account management or operations, ideally in a marketplace, SaaS, or e-commerce setting. iLabs is a global software product engineering company with a focus on innovation and impact, offering opportunities to work with international partners and cutting-edge technology.
Must have
- 3+ years of experience in Partner Success, Business Relationship Management, B2B Account Management, or Operations, preferably within a marketplace, SaaS, or e-commerce environment.
- Exceptional verbal and written English communication skills, with the ability to influence and negotiate with foreign business owners and stakeholders.
- Strong analytical skills with the ability to look at partner data and metrics and prescribe actionable solutions for growth and efficiency.
- A high level of empathy combined with a strong understanding of what it takes to run and grow a small to medium business.
- Proven ability to thrive in a team-based, shared-ownership environment where partner management is dynamic rather than siloed into individual portfolios.
- Experience working with CRM systems, partner portals, ticketing platforms, and internal analytics dashboards.
- Good understanding of e-commerce, two-sided marketplaces, or rental and logistics operations.
Nice to have
- Knowledge of Stripe or similar payment gateways and payout structures is an advantage.
- Prior experience supporting US-based partners and a solid understanding of US geography and business culture is highly preferred.
- Ability to multitask, prioritize, and thrive in a fast-paced, ambiguous, and rapidly growing startup environment.
Technologies
- CRM
- E-commerce
- SaaS
- Spark
Highlights
The position requires working 9-hour shifts on a roster basis, 5 days a week, with mandatory weekend availability. Shifts are aligned with USA time zones and calendar. Knowledge of Stripe or similar payment gateways is advantageous. Prior experience with US-based partners and understanding of US business culture is highly preferred.
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