General Manager - RCM Operations
About the role
The General Manager - RCM Operations will lead large-scale revenue cycle management (RCM) operations, focusing on driving financial and operational performance, strengthening client relationships, and ensuring operational excellence. The role involves overseeing US Healthcare RCM processes such as Medical Billing, Payment Posting, Denial Management, Accounts Receivable, and Collections, while establishing a metrics-driven culture and leading geographically dispersed teams. The position requires strong people leadership, process compliance, and the ability to drive transformation initiatives including automation and process improvements. Candidates should have significant experience in RCM operations leadership or, alternatively, senior-level operations management, analytics, and process improvement within a corporate environment.
Must have
- Bachelor's or Master's degree, or an equivalent professional qualification.
- 10+ years of experience in US Healthcare RCM, with at least 5 years in people management and operational leadership.
- Candidates without direct RCM experience may be considered if they have strong senior-level experience in operations management, analytics, and process improvement within a corporate environment.
- Proven experience in senior RCM operations leadership, preferably managing large-scale operations across multiple markets or regional portfolios.
- Strong working knowledge of US Healthcare RCM processes, including Medical Billing, Payment Posting, Denial Management, AR Management and Collections.
- Demonstrated success in achieving operational, financial, productivity, quality and client service targets.
- Completed certifications in Lean Management and Project Management.
- Working knowledge of budgeting, workforce and capacity planning, cost optimization and process automation.
- Strong proficiency in MS Office, particularly Excel and data-driven reporting tools.
- Excellent strategic thinking, business acumen, analytical capabilities and problem-solving skills. Strong written and verbal communication skills, with the ability to engage effectively with clients, senior leadership and global teams.
- Ability to thrive in a fast-paced, performance-driven environment while managing competing priorities and operational challenges.
- Comprehensive understanding of RCM industry standards, operational best practices, compliance requirements and continuous improvement methodologies
- Proven ability to lead, coach and develop large teams while building a culture of accountability, collaboration and continuous improvement.
Technologies
- Excel
- Microsoft 365
Highlights
The role operates on a night shift (6:30 PM - 2:30 AM SLST), Monday to Friday. Candidates without direct RCM experience may be considered if they have strong senior-level experience in operations management, analytics, and process improvement. Completed certifications in Lean Management and Project Management are required.
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