IT Support Executive
About the role
The IT Support Executive will provide day-to-day technical support for hardware, systems, and end-user technology environments. Responsibilities include first and second-level support, diagnosing and resolving technical issues, supporting IT infrastructure, maintaining IT assets and documentation, and coordinating with regional and global IT teams. The role also involves supporting IT security, compliance, and business continuity initiatives while delivering high customer service and meeting operational SLAs. Candidates should have a diploma or degree in IT or a related field, experience in hardware troubleshooting and systems support, a strong understanding of Windows environments, and excellent problem-solving and communication skills. ITIL knowledge or service management experience is an advantage.
Must have
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Experience in hardware troubleshooting, systems support, and IT operations.
- Strong understanding of Windows environments, computer hardware, and end-user support.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple priorities.
Nice to have
- ITIL knowledge or service management experience will be an added advantage.
Technologies
- ITIL
- Windows
Highlights
The role requires working a 9-hour shift starting in the afternoon, including Saturdays, Sundays, and Public Holidays, with two weekdays off. Overtime payments are provided for work on Poya and Mercantile Holidays. Preference is given to candidates living within 10 km of Dematagoda.
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