Senior Engineer - Managed Services
About the role
The Senior Engineer - Managed Services will be part of the Billing Operations Team, reporting to the Team Lead. The role involves handling issue tickets and service requests related to billing systems, troubleshooting, executing operational tasks, and ensuring all activities are completed within agreed SLAs. The engineer will monitor billing systems, perform post-deployment checks, resolve defects, and proactively suggest improvements. The position requires continuous technical development and effective communication with team members and clients.
Must have
- 3+ years of experience in related field
- University degree in Computer Science, Computer Engineering, telecommunication engineering or other related field
- Teamwork character as successful projects are realized through appropriate management of people/team
- Possess a good sense of urgency since issue tickets/SRs will be prioritized according to severity
- Strong in problem solving
- Positive minded, confident, flexible, and adaptable
- Hands-on experience of billing system configurations, ability to write CRLs
- Hands-on experience in managing LINUX/UNIX
- Knowledge of C++, Python to write code level changes for Huawei CBS Platforms
- Qualified in managing/supporting daily billing system Operational issues
- Deep understanding of CAP, DCC, SS7, SMPP, VOIP, Sy,Gx and Gy interface
- Deep understanding of billing system call, data flows and ability to run and understand Debug logs for issue handling
- Understanding of different billing system modules i.e Debt Collector, AR, GL
- Understanding of Integration of billing system modules with 3rd party systems
- Ability to understand the billing system related Impact assessments and work closely with team lead to advise alternative approaches if a better way to implement the solution is available
- The ability to communicate complex procedures to other colleagues and clients
Technologies
- C++
- Linux
- Python
- Unix
- VoIP
Highlights
This is a 12-month vendor submission role. The position requires hands-on experience with Huawei CBS Platforms and billing system modules. Candidates should be prepared for operational support and troubleshooting responsibilities.
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