Deskside IT Support Engineer (Level 1 / Level 2)
About the role
Tech Support Squad is seeking a Deskside IT Support Engineer (Level 1 / Level 2) to provide onsite IT support across multiple office locations in Colombo, Sri Lanka. The role involves face-to-face support for end users, diagnosing and resolving Windows and Microsoft 365 issues, troubleshooting hardware and networking problems, and assisting with IT asset management and user onboarding/offboarding. Candidates should have at least 3 years of hands-on deskside or onsite IT support experience, strong English communication skills, and the ability to work independently and reliably. The company offers a competitive salary, travel allowance, international exposure, ongoing training, and career progression opportunities. Applications should be sent via email as specified in the listing.
Must have
- At least 3 years of hands-on deskside, desktop or onsite IT support experience.
- Excellent spoken and written English.
- Strong experience supporting Microsoft Windows 10/11 and Microsoft 365.
- Good knowledge of desktop hardware, business applications and basic networking.
- Experience troubleshooting issues directly with end users.
- Excellent communication, customer service and interpersonal skills.
- Ability to work independently, manage priorities and take ownership of technical problems.
- A professional, punctual and reliable approach to work.
- Willingness to work permanently onsite across multiple offices within the Colombo area.
Nice to have
- Previous Level 2 IT support experience.
- Microsoft Intune and endpoint device management.
- Microsoft Entra ID and Active Directory administration.
- Experience working within a multinational organisation or managed IT service provider (MSP).
- Knowledge of cybersecurity best practices, endpoint protection and access management.
- Experience supporting Microsoft Teams, SharePoint and OneDrive.
- Familiarity with IT ticketing systems and remote monitoring tools.
- Microsoft, CompTIA or other relevant IT certifications.
Technologies
- Active Directory
- Azure
- Cybersecurity
- Microsoft Entra ID
- Intune
- Microsoft 365
- OneDrive
- Outlook
- SharePoint
- Wi-Fi
- Windows
Highlights
This is a 100% onsite role in Colombo, Sri Lanka, with no remote or hybrid option. Working hours are Monday to Friday, 9:00 AM to 5:00 PM. A monthly travel allowance of LKR 10,000 is provided in addition to salary. Employment is subject to police, financial, and employment background checks. Applications are to be submitted by email to contact@techsupportsquad.co.uk with the specified subject line.
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