Senior Technical Service Manager
About the role
The Senior Technical Service Manager – Infrastructure & Cloud is responsible for the operational management and service delivery of a large-scale hybrid infrastructure environment in Sri Lanka. The role oversees both on-premises infrastructure and AWS cloud environments, ensuring operational stability, SLA compliance, incident management, and customer satisfaction. Key duties include managing day-to-day delivery of managed infrastructure services, acting as the primary technical and operational contact, coordinating support teams and vendors, and leading ITIL-based service management processes. The position requires strong technical leadership, stakeholder management, and experience with both traditional and cloud infrastructure operations.
Must have
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- 10+ years of experience in Infrastructure Operations, Technical Service Management, or Managed Services.
- Proven experience managing enterprise on-premises infrastructure, including: Windows/Linux servers, VMware, Active Directory, Networking, Storage, Backup and Disaster Recovery.
- Hands-on experience managing AWS infrastructure and cloud operations.
- Strong understanding of AWS services such as EC2, VPC, IAM, CloudWatch, Systems Manager, and AWS Backup.
- Experience managing hybrid infrastructure environments across on-premises and cloud platforms.
- Exposure to infrastructure modernization or cloud migration programmes, with the ability to ensure operational readiness and seamless transition into managed services.
- Strong understanding of ITIL Service Management processes, including Incident, Problem, Change, and Major Incident Management.
- Experience with enterprise ITSM and monitoring platforms such as ServiceNow, Jira Service Management, Datadog, SolarWinds, Splunk, or similar tools.
- Strong client-facing communication and stakeholder management skills.
- Proven ability to lead infrastructure support teams and coordinate cross-functional technical resources.
- Strong technical leadership and service management capabilities.
Nice to have
- AWS Certified Solutions Architect – Associate or AWS SysOps Administrator – Associate – highly desirable.
- AWS Certified Solutions Architect – Professional – an added advantage.
- ITIL v4 Foundation or higher.
- Microsoft Azure Administrator, Windows Server Hybrid Administrator, VMware VCP, or PMP certifications will be considered an advantage.
Technologies
- Active Directory
- AWS
- Azure
- CloudWatch
- Datadog
- EC2
- IAM
- ITIL
- Jira
- Linux
- Pmp
- ServiceNow
- SolarWinds
- Splunk
- VMware
- VPC
- Windows
- Windows Server
Highlights
Interested candidates should apply by sending their updated CV to careers@talentstudio.io. Preferred certifications include AWS Certified Solutions Architect – Associate or SysOps Administrator – Associate, ITIL v4 Foundation or higher, and other relevant certifications. The role is based in Sri Lanka and is full-time.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka