IT Help Desk Agents
About the role
Join Techadox as an IT Help Desk Agent to support US-based clients by providing Tier 1 and Tier 2 technical support, resolving IT issues, and delivering exceptional customer service. The role involves working with Windows, Microsoft 365, Active Directory, networking, and remote tools, and requires strong communication skills in English. Candidates should have prior IT Help Desk and US client support experience, as well as relevant educational qualifications. The position offers opportunities for career growth, exposure to diverse technologies, and a collaborative work environment.
Must have
- 2+ years IT Help Desk experience
- US client support experience
- Fluent spoken and written English
- Knowledge of Windows, Microsoft 365, AD, networking & remote tools
- Higher National Diploma (HND) or Bachelor's degree in Information Technology
- Willing to work US time (EST)
Technologies
- Active Directory
- Microsoft 365
Highlights
This role requires working US Eastern Time night shifts from Sri Lanka. Applications can be submitted via email to clintus@techadox.com. A Higher National Diploma or Bachelor's degree in Information Technology is required.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka