Information Technology Support Technician
About the role
Voigue is seeking an IT Support Technician to manage internal IT operations and provide support to managed IT clients. The role involves helpdesk and end-user support for a team of 50+, Microsoft 365 administration, endpoint and security management, network and connectivity oversight, telephony management, and support for managed IT clients. Additional responsibilities include web and hosting management, IT asset and procurement tracking, and weekly IT reporting. Candidates should have 2–4 years of IT support or systems administration experience, strong Microsoft 365 and Exchange Online skills, hands-on networking experience, familiarity with RMM and endpoint security tools, clear written English, and an ownership mindset. The position is onsite at Orion City, Dematagoda, with Australian working hours.
Must have
- 2–4 years in IT support or systems administration, ideally at an MSP or in a multi-client environment
- Strong Microsoft 365 and Exchange Online admin skills
- Hands-on networking: routing, VPN/IPsec, firewalls (Cisco and/or Fortinet) and fault diagnosis with traceroute, MTR and similar tools
- Experience with RMM and endpoint security tools (NinjaOne, ESET or similar); PowerShell scripting is a plus
- Clear written English – you'll deal directly with Australian clients and vendors
- An ownership mindset: comfortable working independently, following vendors up until things are fixed, and documenting what you do
- Flexibility for occasional after-hours or weekend work during outages and planned changes
Nice to have
- CCNA, Fortinet NSE or Microsoft 365 certification; VoIP/PABX experience; basic web hosting or WordPress knowledge.
Technologies
- CCNA
- Cisco
- Firewall
- Fortinet
- HubSpot
- IPsec
- Microsoft 365
- PowerShell
- VoIP
- VPN
- WordPress
Highlights
The role is onsite at Orion City, Dematagoda, and follows Australian working hours, Monday to Friday. Flexibility for occasional after-hours or weekend work is required during outages and planned changes.
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