Help Desk Intern

About the role

The Help Desk Intern will be responsible for analyzing customer issues, providing resolutions, and acting as a point of escalation to drive problems or incidents to closure. The role involves responding to customer requests and queries, troubleshooting hardware and software issues, and working in a client-facing, SLA-driven technical help desk support environment providing L1 support. The intern will also monitor various communication channels such as Microsoft Teams, emails, and support ticket systems. Candidates should have excellent communication skills and the ability to work under pressure by establishing priorities. Accommodation will be provided for this position.