Student Success Instructor - SE
About the role
The Student Success Instructor - Software Engineering at STEM Link is responsible for supporting learners throughout their bootcamp journey, ensuring they receive consistent guidance, encouragement, and technical support. The role involves maintaining regular communication with learners, guiding them through academic and technical challenges, tracking their progress, and fostering a supportive learning environment. The position requires a solid foundation in software development, strong communication skills in Sinhala and English, and the ability to manage multiple bootcamps simultaneously. The company offers a hybrid working arrangement in Colombo 03, with both office and work-from-home days.
Must have
- A minimum of one year of experience in a software-related role, internship, training position, or professional environment.
- A sound understanding of software development fundamentals and programming concepts.
- The ability to understand and guide learners through basic coding, debugging, and project-related challenges.
- Strong spoken and written communication skills (both Sinhala & English)
- A genuine passion for working with learners and supporting their development.
- The ability to manage and follow up with learners across multiple bootcamps simultaneously.
- Strong organizational, time-management, and record-keeping skills.
- A patient, approachable, responsible, and supportive personality.
- The confidence to communicate with learners, instructors, and internal team members.
- The ability to work independently, take ownership, and follow tasks through to completion.
Nice to have
- Previous experience in learner support.
- Experience working for an EdTech company, training institute, university, bootcamp, or education provider.
- A degree, diploma, or professional qualification in Software Engineering, Computer Science, Information Technology, or a related field.
- Experience supporting students with assignments, coding exercises, or software projects.
- Familiarity with web development, databases, APIs, Git, or common software development tools.
- Experience managing online learner communities.
- Familiarity with communication platforms such as Slack, Discord, Microsoft Teams, or WhatsApp.
- Experience tracking attendance, learner progress, or academic performance.
- The ability to simplify technical concepts and explain them in a learner-friendly way.
Technologies
- Git
- Slack
Highlights
This is a full-time hybrid role based in Colombo 03, Kollupitiya. Office attendance is required on Monday, Wednesday, and Friday, with work-from-home on Tuesday and Thursday. Candidates must be able to attend the office on all designated days. Salary is negotiable within the range of LKR 50,000-70,000 per month.
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