Engineer - Systems Support - Managed Services (Fixed Term)
About the role
The Engineer - Systems Support - Managed Services (Fixed Term) role involves providing first-level technical support to end users, handling IT incidents, service requests, and technical queries. The position covers basic administration and troubleshooting of Windows Server environments, Active Directory, Microsoft Entra ID, Microsoft 365, Azure, Intune, Defender, and virtualization technologies. Responsibilities include monitoring IT infrastructure, executing PowerShell scripts, maintaining documentation, and ensuring compliance with ITIL-based processes. Candidates should have 1–2 years of experience in IT support or related fields, though fresh graduates with relevant knowledge may also be considered. The role requires hands-on knowledge of Microsoft technologies, networking, and strong analytical and communication skills.
Must have
- Possess 1–2 years of experience in IT support, service desk operations, or systems administration, although fresh graduates with relevant practical knowledge may also be considered
- Demonstrate basic hands-on knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy
- Possess a good understanding of Windows 10/11 operating systems and desktop troubleshooting
- Demonstrate basic knowledge of Microsoft Entra ID, user authentication, MFA, and access management
- Be familiar with Microsoft 365 administration and troubleshooting, particularly Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business
- Possess a basic understanding of Microsoft Azure services and cloud infrastructure
- Demonstrate knowledge of Microsoft Intune, endpoint management, device enrolment, and application deployment
- Possess a basic understanding of Microsoft Defender and endpoint security solutions
- Be familiar with PowerShell commands and basic scripting
- Demonstrate basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and connectivity troubleshooting
- Be familiar with ITSM platforms such as ServiceNow and ITIL-based service delivery processes
- Demonstrate strong analytical, troubleshooting, communication, documentation, and customer service skills
- Possess the ability to work independently, manage priorities effectively, follow established procedures, and escalate issues appropriately
Nice to have
- Familiarity with virtualisation technologies such as VMware and Hyper-V will be considered an added advantage
- Microsoft 365 Fundamentals (MS-900), Microsoft Azure Fundamentals (AZ-900), or Microsoft Security, Compliance, and Identity Fundamentals (SC-900) certifications will be considered added advantages
Technologies
- Active Directory
- Authentication
- Azure
- DHCP
- DNS
- Microsoft Entra ID
- Hyper-V
- Intune
- ITIL
- Microsoft 365
- OneDrive
- PowerShell
- ServiceNow
- SharePoint
- TCP/IP
- Virtualization
- VMware
- VPN
- Windows
- Windows Server
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