Systems Support Engineer - L1 | L2 (Remote - US Time Zones)
About the role
This role is for a Systems Support Engineer (L1/L2) responsible for providing technical support for desktops, servers, and networks across US time zones. The position involves resolving client issues via phone, email, and chat, managing and optimizing public cloud environments (such as AWS and Azure), deploying and managing Windows and Windows Server systems, and troubleshooting firewalls, networks, and software. The engineer will also document technical solutions, collaborate with global clients, and develop skills in automation and DevOps. The company offers a supportive and collaborative environment with opportunities for career advancement and global impact.
Must have
- 2+ years of experience in a similar IT support role, preferably with helpdesk experience. We require hands-on experience to excel in this position.
- Technical proficiency: Possess strong knowledge of Windows and Windows Server platforms, TCP/IP networking, and firewall configurations.
- Productivity tools: Be familiar with Office 365, server/network performance monitoring, and service desk management tools.
- Communication and collaboration: Demonstrate excellent communication, customer service, and teamwork skills.
- Continuous learning: Possess a passion for learning and staying up-to-date with emerging technologies.
Nice to have
- Experience with RMM tools, ticketing systems, PowerShell/ Python scripting
- Additional relevant certifications or experience
Technologies
- AWS
- Azure
- DevOps
- Firewall
- Microsoft 365
- PowerShell
- Python
- TCP/IP
- Windows Server
Highlights
The position is fully remote but requires working US time zones. Only fully completed application forms will be considered for short-listing.
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