Process Associate
About the role
The Process Associate role at Infomate involves supporting the Billing & Business Operations Team by preparing and maintaining operational, management, and billing-related reports, developing dashboards, analyzing data for business insights, and ensuring billing accuracy. The position requires handling confidential information, coordinating with internal stakeholders, and supporting continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Infomate, a subsidiary of the John Keells Group, is a leading Business Process Management company in Sri Lanka with a global presence, offering opportunities for growth, training, and a supportive work environment.
Must have
- Minimum 1 year of experience in Business Operations, MIS, Reporting, Billing Operations, Customer Service, Operational Support, or Telecommunications Operations.
- G.C.E. Advanced Level (A/L) qualification.
- Diploma or equivalent professional qualification in Business Administration, Management, Information Technology, Telecommunications, or a related field.
- Strong proficiency in Microsoft Excel and Microsoft Office applications.
- Experience in reporting, dashboard preparation, and data analysis.
- Strong analytical, problem-solving, communication, and interpersonal skills.
- High attention to detail with the ability to handle confidential information accurately and professionally.
Nice to have
- Exposure to Power BI, ERP systems, AI tools, or reporting platforms will be an added advantage.
Technologies
- ERP
- Excel
- Microsoft 365
- Power BI
Highlights
The role is based in Colombo 02 and follows a shift from 08:30 AM to 05:00 PM, aligned with the Sri Lankan calendar. Benefits include competitive salary, health insurance for family, ongoing training, and career advancement opportunities. Infomate is an equal opportunity employer and values diversity.
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