Associate Specialist, Service Quality

About the role

The Associate Specialist, Service Quality is responsible for coding and maintaining global profiles in systems, managing user access control, liaising with stakeholders to ensure accurate profile setup, and supporting process design and improvement. The role also involves coordinating project activities, supporting customer implementation projects, maintaining documentation, and facilitating change management for new processes and applications. Candidates should have at least one year of experience in a mid or back office environment, with experience in logistics or supply chain considered an advantage.