Service Desk Executive
About the role
The Service Desk Executive role at Orfium involves supporting the company's global technology operations in the music and entertainment industry. The position requires handling multiple assignments, collaborating with team members and clients, and maintaining attention to detail in a fast-paced environment. Key responsibilities include utilizing strong communication and interpersonal skills, demonstrating good computer literacy, and managing tasks under tight schedules. The role is part of a diverse, international team focused on rights management and data solutions for major industry clients.
Must have
- Minimum 06 months of experience at Orfium
- Diploma, partially completed HND, or any other equivalent qualification
- Good communication skills in English (Verbal / Written)
- Good computer literacy (MS Office / Google Sheets)
- Strong communication and interpersonal skills to collaborate effectively with team members and clients
- Attention to detail
- Ability to manage multiple assignments and work under tight schedules
- Flexible personality and a good team player
Nice to have
- Experience with customer support ticketing systems (e.g., Zendesk, Jira) and other relevant technical tools is a plus
Technologies
- Jira
- Microsoft 365
- Zendesk
Highlights
The position offers a hybrid work model, competitive salary with stock options, private health and life insurance, extra paid time off, and the latest tech equipment. Orfium emphasizes a collaborative and inclusive environment and provides accommodations for candidates who need them during the application process.
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