Senior Engineer – Networking - Managed Services (Fixed Term)
About the role
The Senior Engineer – Networking - Managed Services (Fixed Term) role involves providing L2 and L3 technical support for enterprise network infrastructure, ensuring high availability and optimal performance for customer environments. The position requires managing and troubleshooting complex network incidents, configuring and supporting multi-vendor network solutions, and participating in 24×7 support operations. The engineer will also mentor junior staff, collaborate with cross-functional teams, and continuously develop technical competencies. Candidates should have a relevant degree, hands-on experience in network engineering, and hold industry certifications. The role is within a managed services context, focusing on enterprise networking technologies and customer service excellence.
Must have
- Possess a Bachelor's Degree in Engineering, Information Technology, Computer Science, or an equivalent qualification from a recognised institution
- Have a minimum of 2 years of hands-on experience in Network Engineering, Network Operations, or Enterprise Managed Services
- Demonstrate strong technical knowledge and hands-on experience in enterprise Routing and Switching technologies
- Possess practical experience in supporting enterprise Wireless LAN infrastructure, SD-WAN, and Software-Defined Networking (SDN) solutions
- Demonstrate knowledge and hands-on experience in Cisco ACI and Data Centre Networking technologies
- Possess multi-vendor networking experience, with exposure to solutions from Cisco, Juniper, HPE Aruba, Fortinet, Huawei, or other leading networking technology providers
- Hold relevant industry certifications in networking technologies, such as Cisco CCNA/CCNP, Juniper JNCIA/JNCIS/JNCIP, HPE Aruba certifications, Fortinet FCP/FCSS, or equivalent vendor certifications
- Demonstrate strong troubleshooting, analytical, and problem-solving skills, with the ability to independently resolve complex technical issues
- Possess a good understanding of ITIL-based service management practices, including Incident, Problem, Change, and Service Request Management
- Demonstrate excellent written and verbal communication skills, including technical documentation and customer communication
- Possess strong interpersonal skills and the ability to work effectively within a collaborative, customer-focused team environment
- Demonstrate the ability to manage priorities, handle escalations, and perform effectively under pressure in a 24×7 Managed Services environment
- Exhibit technical leadership capabilities, a proactive mindset, and a commitment to knowledge sharing and continuous professional development
Nice to have
- Relevant specialist certifications in Wireless, SD-WAN, SDN, or Cisco ACI technologies will be considered an added advantage
- Knowledge of network automation, scripting, and Infrastructure as Code (IaC) technologies will be considered an added advantage
Technologies
- Authentication
- CCNA
- CCNP
- Cisco
- Fortinet
- Infrastructure as Code
- ITIL
- SD-WAN
- SDN
- VLAN
Highlights
The position requires participation in 24×7 support operations and the ability to perform under pressure. Relevant specialist certifications in Wireless, SD-WAN, SDN, or Cisco ACI technologies are considered an added advantage. Knowledge of network automation, scripting, and Infrastructure as Code (IaC) technologies is also advantageous.
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