Service Delivery Manager
About the role
Technical Creatives APAC (Pvt) Ltd is seeking a Service Delivery Manager to oversee the delivery of digital marketing services, primarily SEO, for a portfolio of international clients. The role involves ensuring projects are completed on time, within budget, and to a high standard, while leading project supervisors and coordinators. The Service Delivery Manager will act as the internal escalation point for delivery issues, monitor service quality, and work closely with the Operations Manager to provide accurate updates and improve delivery processes. Candidates should have experience in service delivery or project management, ideally within a digital marketing agency, and possess strong organizational and communication skills.
Must have
- 3+ years in service delivery or project management, ideally in a digital marketing agency
- BSc. In IT / Computing / Marketing OR any equivalent professional qualification
- A working understanding of SEO services and how they are delivered
- Experience managing budgets, scope, service levels and profitability
- A record of leading cross-functional teams
- Strong organisation and problem-solving skills
- Excellent verbal and written communication skills in English
- Experience with project management tools
Nice to have
- Direct experience in an SEO agency
- Experience delivering enterprise or multi-market work
- ITIL, PMP or PRINCE2 certification
Technologies
- ITIL
- Pmp
- Prince2
- SEO
Highlights
The company has offices in Colombo and Brisbane and serves clients from Australia, USA, and Europe. Benefits include the opportunity to work with world-class brands, a competitive salary, and growth opportunities. Certifications such as ITIL, PMP, or PRINCE2 are considered advantageous.
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