Associate Technical Support Specialist - (NPW)
About the role
Milestone Technologies is seeking an Associate Technical Support Specialist to join their end-user support organization. The role involves assisting employees with day-to-day technology issues, providing customer support, and troubleshooting hardware, software, and access-related problems. The position offers exposure to a variety of enterprise technologies and support processes, making it ideal for individuals looking to build foundational experience in IT operations and technical support. Responsibilities include responding to support requests, supporting multiple operating systems and devices, documenting troubleshooting activities, and participating in ongoing learning opportunities. The company emphasizes a collaborative, inclusive environment with opportunities for career development and mentorship.
Must have
- Exposure to enterprise support environments or help desk operations.
- Familiarity with ServiceNow or similar ticket management platforms.
- Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
- Experience using or supporting mobile devices and modern workplace technologies.
Technologies
- Android
- macOS
- ServiceNow
- VPN
- Windows
Highlights
The company provides a collaborative environment with mentorship and career development opportunities. Milestone Technologies emphasizes diversity, inclusion, and equal employment opportunity. All legitimate recruitment communications will come from @milestone.tech email addresses, and no recruitment fees are ever requested. Applicants should be aware of impersonation and fraudulent job offers, especially on Naukri.com and Linkedin.com.
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